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Contacts:
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Operations ▾
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Administration ▾
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Enforcement ▾
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Board Members ▾
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CGA Promotional Kit ▾
Operations
The operations team is responsible for all tickets filed through LA811. Please call 811 or 1-800-272-3020 or This email address is being protected from spambots. You need JavaScript enabled to view it. to be connected with a trained operator regarding issues associated with:
- Filing a locate request for underground or submerged utilities to be located, submitting a second request or updating or cancelling a ticket.
- Filing an Emergency Ticket. Please note: The law requires an emergency locate request must be taken by an operator by a voice call.
- Finding an existing ticket. This can also be done online using our Ticket Search feature located under the Locate Request navigation tab.
- Any ISITE, ITIC or NEXTGEN issues or help with User ID (passwords, usernames).
Thelma ColeMan
Client Relations - Specialist
225-275-3700 Ext. 409
This email address is being protected from spambots. You need JavaScript enabled to view it.
Charlene Ellison
General Manager
225-275-3700 Ext. 475
This email address is being protected from spambots. You need JavaScript enabled to view it.
Administration
The Administrative Team is responsible for all non-ticket related issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program.
If you are unsure where to direct your issue to, please fill out the Help Desk form and we will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.
Brent Saltzman
Executive Director
225-275-3700 Ext. 404
This email address is being protected from spambots. You need JavaScript enabled to view it.
Cole Vanderlick
Manager - Damage Prevention
318-715-9226
This email address is being protected from spambots. You need JavaScript enabled to view it.
Jeff Morrison
Coordinator - Damage Prevention
318-464-7374
This email address is being protected from spambots. You need JavaScript enabled to view it.
Shirley Broussard
Administrative - Office Supervisor
225-275-3700 Ext. 427
This email address is being protected from spambots. You need JavaScript enabled to view it.
Toni Mancuso
Member Services Specialist
225-275-3700 Ext. 429
This email address is being protected from spambots. You need JavaScript enabled to view it.
Joanna Gennuso
Accounts Receivables Specialist
225-275-3700 Ext. 400
This email address is being protected from spambots. You need JavaScript enabled to view it.
For questions involving enforcement issues, please be familiar with the “Dig Law” (Louisiana Underground Utilities and Facilities Damage Prevention Law).
- In 2017, Governor John Bel Edwards signed legislation granting authority of the Commissioner of Conservation to enforce Louisiana’s Dig Law (RS 40:1749:11-27) on regulated pipeline right of ways. The Commissioner of Conservation Damage Prevention Program webpage can be viewed at: www.dnr.louisiana.gov/index.cfm/page/1513
- The enforcement program is complaint based. For complaints regarding regulated pipelines, concerning excavating without a One Call Ticket, unsafe digging practices, mismarking or no marks, the toll free contact number is 1-833-726-0410. Complaints can also be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Board Members
James Martarona
Chairman
Lafayette Consolidated Government
James Lass
Vice Chairman
Cleco Power LLC
Todd Hebert
Secretary/Treasurer
CenterPoint Energy
Wesley Hawley
Atmos Energy
Brad Deshotel
AT&T
Sean Cummings
Kinder Morgan
Sonny Vidrine
Gulf South Pipeline LP
Molly Carriere
Regency Energy Partners
Brandilynn Schmitt
Entergy
Nicole Leveridge
Kinetica Partners LLC
Kiley Williams
Colonial Pipeline Company
Gerald Hoffpauir
Water Works District 1 - Calcasieu Parish
At Large Board Member
John Neilson
Waterworks District #1-DeSoto Parish
At Large Board Member
April is National Safe Digging Month!
Common Ground Alliance (CGA) has provided Louisiana 811 with National Safe Digging Month social media messages, remote media interview tips and numerous graphics to promote safe digging.
Help to protect your underground facilities and keep excavators safe by using the information linked below to promote damage prevention and public awareness for 811.
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Social Media Messages 2021 |
Remote Media Inteview Tips |
Louisiana 811 Scholarship Program
Our Mission: The Mission of Louisiana 811 is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.
Our Vision: The Vision of Louisiana 811 is to be a prominent leader in damage prevention through innovation, education and technology while providing excellent customer service.
LA811 Excavator Training and Education
Sign up now for this FREE online course!
Click here to sign up
Screen Shots of the Training:
Training Videos
IMAP Tutorial
ITIC NextGen Entity Grouping
ITIC NextGen Mapping Essentials
Marine Environment Locates
Press Releases
April 2021: Governor Edwards Proclaims April Safe Digging Month
March 2019: Governor Edwards Proclaims April Safe Digging Month
July - August 2019: National 811 Day Talking Points
March 2020: Homeowners Should Still Call 811 While Sheltering in Place
March 2020: Governor Edwards Proclaims April Safe Digging Month
April 2020: Call 811 Before Erecting Temporary Medical Structures During the Fight Against COVID-19
May 2020: Brent Saltzman named as Executive Director for Louisiana 811
Public Awareness
The following are examples of industry related ads, publications, banner campaigns and billboards. Also included are our public service announcements and the Louisiana 811 Magazine.
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Radio
"Final" 15 second Radio
"Cable" 30 second Radio
"Shower" 30 second Radio
"Too Late" 30 second Radio
"Know What's Below" 30 second Radio
LA811 Magazine
Click here to subscribe to the Louisiana 811 magazine!
Help Desk
- To file a locate request for underground or submerged utilities to be marked, dial 811 or click here.
- Please contact lalead@occinc.com or speak to an operator directly by calling 811 or 1-800-272-3020 for issues regarding:
- Filing a locate request for underground or submerged utilities to be located, submitting a second request, updating or cancelling a ticket.
- Filing an Emergency Ticket. Please note: The law requires an emergency locate request must be taken by an operator by voice call.
- Finding an existing ticket. This can also be performed online using our Ticket Search feature located under the Locate Request navigation tab.
- Any ISITE, ITIC or NEXTGEN issues or help with USER ID (passwords, usernames).
- For all other (non-ticket related) issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.