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  • Contacts:

  • Operations ▾

  • Administration ▾

  • Enforcement ▾

  • Board Members ▾

  • CGA Promotional Kit ▾

Operations

The operations team is responsible for all tickets filed through LA811. Please call 811 or 1-800-272-3020 or This email address is being protected from spambots. You need JavaScript enabled to view it. to be connected with a trained operator regarding issues associated with:

  • Filing a locate request for underground or submerged utilities to be located, submitting a second request or updating or cancelling a ticket.
  • Filing an Emergency Ticket. Please note: The law requires an emergency locate request must be taken by an operator by a voice call.
  • Finding an existing ticket. This can also be done online using our Ticket Search feature located under the Locate Request navigation tab.
  • Any ISITE, ITIC or NEXTGEN issues or help with User ID (passwords, usernames).
Image of Operations Staff Thelma Coleman

Thelma ColeMan

Client Relations - Specialist

225-275-3700 Ext. 409
This email address is being protected from spambots. You need JavaScript enabled to view it.

Image of Operations Charlene Ellison

Charlene Ellison

General Manager

225-275-3700 Ext. 475
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Administration

The Administrative Team is responsible for all non-ticket related issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program.

If you are unsure where to direct your issue to, please fill out the Help Desk form and we will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.

Image of Administrative Staff Member Brent Salzman

Brent Salzman

Executive Director

225-275-3700 Ext. 404
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Image of Administrative Staff Member Cole Vanderlick

Cole Vanderlick

Manager - Damage Prevention

318-715-9226
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Image of Administrative Staff Member Jeff Morrison

Jeff Morrison

Coordinator - Damage Prevention

318-464-7374
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Shirley Broussard

Administrative - Office Supervisor

225-275-3700 Ext. 427
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Toni Mancuso

Administrative Assistant - Member Services

225-275-3700 Ext. 429
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Joanna Gennuso

Administrative Assistant - Billing Services

225-275-3700 Ext. 400
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For questions involving enforcement issues, please be familiar with the “Dig Law” (Louisiana Underground Utilities and Facilities Damage Prevention Law).

  • In 2017, Governor John Bel Edwards signed legislation granting authority of the Commissioner of Conservation to enforce Louisiana’s Dig Law (RS 40:1749:11-27) on regulated pipeline right of ways. The Commissioner of Conservation Damage Prevention Program webpage can be viewed at: www.dnr.louisiana.gov/index.cfm/page/1513
  • The enforcement program is complaint based. For complaints regarding regulated pipelines, concerning excavating without a One Call Ticket, unsafe digging practices, mismarking or no marks, the toll free contact number is 1-833-726-0410. Complaints can also be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Board Members

Image of Board Member James Martarona

James Martarona

Chairman

Lafayette Consolidated Government

Image of Board Member James Lass

James Lass

Vice Chairman

Cleco Power LLC

Image of Board Member Todd Hebert

Todd Hebert

Secretary/Treasurer

CenterPoint Energy

Image of Board Member Wesley Hawley

Wesley Hawley

Atmos Energy

Image of Board Member Brad Deshotel

Brad Deshotel

AT&T

Image of Board Member Sean Cummings

Sean Cummings

Kinder Morgan

Image of Board Member Sonny Vidrine

Sonny Vidrine

Gulf South Pipeline LP

Image of Board Member Molly Carriere

Molly Carriere

Regency Energy Partners

Image of Board Member Brandilynn Schmitt

Brandilynn Schmitt

Entergy

Image of Board Member Gerald Hoffpauir

Gerald Hoffpauir

Water Works District 1 - Calcasieu Parish
At Large Board Member

Image of Board Member John Neilson

John Neilson

Waterworks District #1-DeSoto Parish
At Large Board Member

Image of Board Member Nicole Leveridge

Nicole Leveridge

Kinetica Partners LLC

Board Member Documents

April is National Safe Digging Month!

Common Ground Alliance (CGA) has provided Louisiana 811 with National Safe Digging Month social media messages, remote media interview tips and numerous graphics to promote safe digging.

Help to protect your underground facilities and keep excavators safe by using the information linked below to promote damage prevention and public awareness for 811.

Social Media Messages 2021
Remote Media Inteview Tips

Helpful Guides

  • 1

LA811 Excavator Training and Education

Sign up now for this FREE online course!

Click here to sign up

Screen Shots of the Training:

Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education

Training Videos

Complete Video Library

IMAP Tutorial

ITIC NextGen Entity Grouping

ITIC NextGen Mapping Essentials

Marine Environment Locates

Public Awareness

The following are examples of industry related ads, publications, banner campaigns and billboards. Also included are our public service announcements and the Louisiana 811 Magazine.

Print

  • 1

Radio

"Final" 15 second Radio

"Cable" 30 second Radio

"Shower" 30 second Radio

"Too Late" 30 second Radio

Television

Complete Video Library

"Don't Ignore the Law" 30 second TV

Help Desk

  • To file a locate request for underground or submerged utilities to be marked, dial 811 or click here.
  • Please contact lalead@occinc.com or speak to an operator directly by calling 811 or 1-800-272-3020 for issues regarding:
    • Filing a locate request for underground or submerged utilities to be located, submitting a second request, updating or cancelling a ticket.
    • Filing an Emergency Ticket.  Please note:  The law requires an emergency locate request must be taken by an operator by voice call.
    • Finding an existing ticket.  This can also be performed online using our Ticket Search feature located under the Locate Request navigation tab.
    • Any ISITE, ITIC or NEXTGEN issues or help with USER ID (passwords, usernames).
  • For all other (non-ticket related) issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.