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  • Contacts:

  • Operations ▾

  • Administration ▾

  • Enforcement ▾

  • Board Members ▾

  • CGA Promotional Kit ▾

  • Youth Education ▾

Operations

The operations team is responsible for all tickets filed through LA811. Please call 811 or 1-800-272-3020 or This email address is being protected from spambots. You need JavaScript enabled to view it. to be connected with a trained operator regarding issues associated with:

  • Filing a locate request for underground or submerged utilities to be located, submitting a second request or updating or cancelling a ticket.
  • Filing an Emergency Ticket. Please note: Louisiana 811 is available for emergency locate requests 24/7 online or by calling 811 or 1-800-272-3020.
  • Finding an existing ticket. This can also be done online using our Ticket Search feature located under the Locate Request navigation tab.
  • Any ISITE, ITIC or NEXTGEN issues or help with User ID (passwords, usernames).
Image of Operations Charlene Ellison

Charlene Ellison

General Manager

225-275-3700 Ext. 475
This email address is being protected from spambots. You need JavaScript enabled to view it.

Image of Operations Shana Fleming

Shana Fleming

Database Administrator

225-275-3700 Ext. 443
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Administration

The Administrative Team is responsible for all non-ticket related issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program.

If you are unsure where to direct your issue to, please fill out the Help Desk form and we will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.

Image of Administrative Staff Member Brent Salzman

Brent Saltzman

Executive Director

225-275-3700 Ext. 404
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Image of Administrative Staff Member Billy Forest

Billy Forest

Manager - Damage Prevention

337-224-7434
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Image of Administrative Staff Member Jeff Morrison

Jeff Morrison

Coordinator - Damage Prevention

318-464-7374
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Image of Administrative Staff Member JP Dunbar

Ja'Ponica "JP" Dunbar

Coordinator - Damage Prevention

225-349-0910
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Image of Administrative Staff Member Raymond Sonnier

Raymond Sonnier

Coordinator - Damage Prevention

225-250-3100
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Toni Mancuso

Member Services Specialist

225-275-3700 Ext. 429
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Joanna Gennuso

Accounts Receivables Specialist

225-275-3700 Ext. 400
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For questions involving enforcement issues, please be familiar with the “Dig Law” (Louisiana Underground Utilities and Facilities Damage Prevention Law).

  • In 2017, Governor John Bel Edwards signed legislation granting authority of the Commissioner of Conservation to enforce Louisiana’s Dig Law (RS 40:1749:11-27) on regulated pipeline right of ways. The Commissioner of Conservation Damage Prevention Program webpage can be viewed at: www.dnr.louisiana.gov/index.cfm/page/1513
  • The enforcement program is complaint based. For complaints regarding regulated pipelines, concerning excavating without a One Call Ticket, unsafe digging practices, mismarking or no marks, the toll free contact number is 1-833-726-0410. Complaints can also be emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Board Members

Image of Board Member Brad Deshotel

Brad Deshotel

Chairperson

AT&T

Image of Board Member Wesley Hawley

Wesley Hawley

Vice Chairperson

Atmos Energy

Image of Board Member Molly Carriere

Molly Carriere

Secretary/Treasurer

Energy Transfer

Image of Board Member Kevin Bono

Kevin Bono

CLECO

Image of Board Member Molly Smith

Molly Smith

Kinder Morgan

Image of Board Member Quinn Bush

Quinn Bush

Gulf South Pipeline LP

Image of Board Member Amanda Eades

Amanda Eades

CenterPoint Energy

Image of Board Member Chris Pickering

Chris Pickering

Entergy

Image of Board Member Nicole Leveridge

Nicole Leveridge

Kinetica Partners LLC

Image of Board Member Brad Eldridge

Brad Eldridge

Lafayette Consolidated Government

Image of Board Member RJ Sheffie

RJ Sheffie

Williams

Image of Board Member Gerald Hoffpauir

Gerald Hoffpauir

Water Works District 1 - Calcasieu Parish
At Large Board Member

Image of Board Member John Neilson

John Neilson

Waterworks District #1-DeSoto Parish
At Large Board Member

April is National Safe Digging Month!

Common Ground Alliance (CGA) has provided Louisiana 811 with National Safe Digging Month social media messages, remote media interview tips and numerous graphics to promote safe digging.

Help to protect your underground facilities and keep excavators safe by using the information linked below to promote damage prevention and public awareness for 811.

Toolbox Talk CGA 2023
An image of the Kids Energy Logo
Kid Energy USA
An image of the Utility Defenders Logo

Helpful Guides

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LA811 Excavator Training and Education

Sign up now for this FREE online course!

Click here to sign up

Screen Shots of the Training:

Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education
Screen Shot of the LA811 Excavator Training and Education

LA811 Spanish Online Learning

Sign up now for this FREE online course!

Click here to sign up

Screen Shots of the Training:

Screen Shot of the LA811 Spanish Online Learning
Screen Shot of the LA811 Spanish Online Learning
Screen Shot of the LA811 Spanish Online Learning

Training Videos

Complete Video Library

IMAP Tutorial

ITIC NextGen Entity Grouping

ITIC NextGen Mapping Essentials

Marine Environment Locates

Underwater Pipelines Safety Training

Register today for this free training.

Register

Image of the Underwater Pipelines Safety Training

Public Awareness

The following are examples of industry related ads, publications, banner campaigns and billboards. Also included are our public service announcements and the Louisiana 811 Magazine.

Print

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CGA Videos

How excavators can help the 811 system be more efficient.

(SPANISH) How excavators can help the 811 system be more efficient.

How Utility/Facility owners/operators can help the 811 system be more efficient.

Radio

"Final" 15 second Radio

"Cable" 30 second Radio

"Shower" 30 second Radio

"Too Late" 30 second Radio

"Know What's Below" 30 second Radio

Television

Complete Video Library

"Don't Ignore the Law" 30 second TV

LA811 Magazine

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Click here to subscribe to the Louisiana 811 magazine!

Help Desk

  • To file a locate request for underground or submerged utilities to be marked, dial 811 or click here.
  • Please contact lalead@occinc.com or speak to an operator directly by calling 811 or 1-800-272-3020 for issues regarding:
    • Filing a locate request for underground or submerged utilities to be located, submitting a second request, updating or cancelling a ticket.
    • Filing an Emergency Ticket. Please note: Louisiana 811 is available for emergency locate requests 24/7 online or by calling 811 or 1-800-272-3020.
    • Finding an existing ticket. This can also be performed online using our Ticket Search feature located under the Locate Request navigation tab.
    • Any ISITE, ITIC or NEXTGEN issues or help with USER ID (passwords, usernames).
  • For all other (non-ticket related) issues such as updating the contact information for your company (owner/operator members) and questions related to membership billing, damage prevention efforts, public awareness, meetings (Calendar of Events) or to recommend improvements to our program click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.