Get the Scoop – Update Tickets

One of the most common pitfalls in damage prevention is mismanaging a ticket’s lifespan. Filing an “Update Ticket” at the wrong time can leave your job site entirely unprotected or result in costly, unnecessary delays. With Louisiana’s recent legislative changes tightening accountability for both excavators and operators, knowing exactly when and how to use the Update Ticket option is critical.

This session breaks down the precise legal and operational timelines for updating a locate request. We will cover the lifetime of a ticket, how to handle fading or destroyed marks, and how to properly refresh a ticket to maintain continuous legal coverage without interrupting your project’s workflow.

Who This Is For
Project Managers & Field Superintendents: Who need to map out long-term project timelines and ensure their legal dig coverage never lapses.

Excavator Foremen & Crew Leads: Who are on the ground and need to know the exact threshold for when faded field marks require a formal system update rather than a visual guess.

Ticket Dispatchers & Office Admins: Who handle the administrative side of scheduling, tracking, and maintaining active 811 tickets for multiple field crews.

Who This Is Not For
Emergency Responders: Dealing with immediate, live utility breaks or hazards; emergency situations follow an entirely different notification protocol.

Short-Term/One-Day Diggers: Contractors whose projects are completed well within the initial legal window of a single ticket, as they rarely require the update feature.

Those Needing Scope Changes: If your excavation boundaries have expanded or the nature of the work has completely changed, an Update Ticket is legally incorrect—this session will explain why you need a brand-new ticket instead.