Get the Scoop – Ticket Talk

With the recent passage of Louisiana’s new damage prevention amendments, clear and immediate documentation is everything. This session introduces Ticket Talk, Louisiana 811’s powerful new two-way chat feature built directly into the ITIC system. Instead of playing phone tag or dealing with communication gaps, Ticket Talk allows excavators and facility operators to chat directly in real time regarding active locate requests.

We will walk through exactly how to launch a chat, how it automatically links conversations to specific ticket numbers for a permanent paper trail, and how to use it to resolve questions about “Clear or No Conflict” statuses, gate codes, or minor site modifications instantly.

Who This Is For
Field Excavators & Foremen: Who need a quick, documented way to message an operator or locator about a specific ticket right from the job site without having to call the center.

Utility Locators & Member Operators: Who want to quickly clarify marking boundaries or ask for gate access codes directly from the person digging, minimizing wasted trips and delays.

Ticket Dispatchers & Project Admins: Who want to learn how to monitor active chat histories to ensure a clear communication trail exists for liability and compliance purposes.

Who This Is Not For
Out-of-State Stakeholders: Who operate under different regional One Call notification systems, as this training focuses exclusively on the live rollout of the feature within Louisiana’s ITIC platform.

Those Looking for ITIC 101: This is not a basic training on how to file a routine ticket; it is a focused masterclass specifically dedicated to leveraging the new built-in chat feature for field coordination.