Get the Scoop – ITICnxt – Ticket Creation Basics

Transitioning from the legacy application to Louisiana 811’s modern ticketing platform, this session provides an essential introduction to ITICnxt. Unlike older software, ITICnxt completely flips the process—submitting a locate request now starts with mapping an aerial photo of your work area rather than ending with it.

This webinar offers a step-by-step walkthrough of the platform’s core 3-step workflow: Mark Location, Write Instructions, and Review & Submit. Attendees will learn how to navigate the new map-first interface, configure “Job Profiles” to auto-fill repetitive company data, and understand how the system automatically calculates and splits large mapping shapes into compliant, single-ticket requests according to Louisiana 811 business rules.

Who This Is For
New ITICnxt Users & Professional Excavators: Who are moving away from legacy ticketing systems and need to get comfortable with the new interface to avoid submission rejections.

Administrative Assistants & Office Staff: Responsible for filing high-volume daily ticket entries and looking to use Job Profiles to cut data-entry time in half.

Field Foremen & Utility Clerks: Who want a clear understanding of how text-based driving directions and marking instructions are automatically linked to their digital map drawings.

Who This Is Not For
Experienced ITICnxt Power-Users: Who already submit complex multi-polygon tickets and are looking for advanced polygon auto-assignments or developer-level integrations.

Casual DIY Homeowners: Filing a single ticket for a home project; this training is structured for commercial, professional account profiles (Homeowners should use the streamlined ITIC Lite tool instead).

Field Locators Only Looking at Responses: This session focuses entirely on the entry and generation phase of a ticket, not the utility locator’s response or status-marking workflow.