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Help Desk

  • To file a locate request for underground or submerged utilities to be marked, dial 811 or click this link.
  • If you need to submit a second request, cancel a locate request, or if you are having problems entering your locate request online (including problems updating a locate request), please speak to an operator by calling 811 or 1-800-272-3020.
  • To ask questions, request additional help with our services, to recommend improvements, or even to submit compliments, click here. We will forward your message to the person responsible for the issues you describe. You will receive an automated email reply when we receive your message, and then you will receive another email describing the action taken in response to your notification.

Administrative Staff

David Frey Final

DAVID FREY
EXECUTIVE DIRECTOR
225-275-3700 Ext. 401
david@laonecall.com

Brent Salzman Final 229

BRENT SALTZMAN
MANAGER
DAMAGE PREVENTION
225-275-3700 Ext. 404
brent@laonecall.com

Jeff Morrison

JEFF MORRISON
COORDINATOR
DAMAGE PREVENTION
318-464-7374
jeff@laonecall.com

SHIRLEY BROUSSARD
ADMINISTRATIVE
OFFICE SUPERVISOR
225-275-3700 Ext. 427
shirley@laonecall.com

TONI MANCUSO
ADMINISTRATIVE ASSISTANT
MEMBER SERVICES
225-275-3700 Ext. 429
toni@laonecall.com

JOANNA GENNUSO
ADMINISTRATIVE ASSISTANT
BILLING SERVICES

225-275-3700 Ext. 400
joanna@laonecall.com

Operations Staff

Thelma Coleman

THELMA COLEMAN
CLIENT RELATIONS
SPECIALIST
225-275-3700 Ext. 409
thelma@laonecall.com

Charlene Ellison

CHARLENE ELLISON
GENERAL MANAGER
225-275-3700 Ext. 475
charlene@laonecall.com

Board Members